Improve user experience with IT tool integration
With the 1Gateway product, we improve the user experience by facilitating seamless data exchange between different IT Management tools. Our solution effectively handles diverse data formats to make them look the same across products and organizations.
Ticketing Integration
Ticketing Integration to optimize time-to-resolution
Escalating incidents to external support organization lead to costly double entries, unclear responsibilities, and impossible SLA. Ticketing integration seamlessly connects different tools and enables an efficient ticketing exchange.
Custom Integration
Seamless integration for consistent marketing & sale
Launching a marketing campaign or identifying additional sales potential is based on up-to-date master data. When data is collected in different organizations or products, our integration ensures data consistency among the products.
1Gateway simplifies the integration of disparate tools
1Gateway message integration product connects IT management tools, to keep data accurate and complete beyond company boundaries.
- Bi-directional integration for “1 to many” up to “many to many” tools
- Out-of-the-box features to address typical integration challenges
- Low-code offerings to tailor beyond standard requirements
- Light-weight architecture also for a simple on-premises setup, if required
Success factor methodology
Acentix service principle
A structured approach is an important factor for a successful IT project. Our methodology supports the alignment of tools and skills to make an implementation successful. Acentix principle has originated from several years of experience providing solutions to customers.
Customer Statements
«Acentix’s proposed solution made the difference. It addressed the central need of our project with 1Gateway as the integration platform.»
«Acentix is competent, reliable, and always acts solution-oriented. Their support is essential for us to operate service-oriented monitoring.»
«Acentix has significantly helped to shape our target architecture with its methodology and the products 1Gateway and Ceeview.»
«Acentix is a valuable spring partner for us. We benefit from the broad expertise and many years of experience of our integration partner across various IT topics.»
«The Acentix team works in a solution-oriented way. The team is always committed to ensuring an overall working solution.»
«To address our needs, Acentix always has the solution in mind and goes beyond component level. Our partnership is based on openness, fairness, and professionalism.»